Returns & Exchanges

At Cernucci, we want you to be completely satisfied with your purchase, which is why we offer a 14-day return window for all items in their original, unworn condition. Please note that for hygiene reasons, certain products like earrings and custom-made jewelry are non-returnable.

Return Process

• 1.
  Start Your Return

  Visit our online returns portal and enter your order number and email address to initiate the request.

• 2.
  Package Your Items

  Securely place your items in their original Cernucci packaging, ensuring all tags and protective films are intact.

• 3.
  Ship It Back

  Print your prepaid shipping label from the portal and drop off the package at your nearest authorized courier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects and approves your return, your refund will be processed back to your original payment method within 5-10 business days.